Shop Policy

About Delivery

  • Items ordered by the customer will be shipped within 4 days after payment is confirmed.
  • There may be slight delays in the preparation and shipping of certain types of products.
  • While we will do our best to deliver your order on time, we cannot be held responsible for inclement weather, traffic restrictions, or other circumstances beyond our control.

Shipping within Japan

Shipping Method : Sagawa Express
Delivery Time : 4-10 business days from order
Delivery Charge (except Okinawa): ¥550 yen
Delivery Charge (Okinawa): 1650 yen

For shipments outside Japan

Shipping Method : EMS
Delivery time : 4-30 business days from order
Shipping charge : ¥2800 yen

In principle, the buyer is responsible for payment of customs duties.

  • When sending items outside of Japan, customs duties may be charged in the destination country. In such cases, please note that the recipient will be responsible for any customs duties, etc. incurred.
  • Customs duties are collected in the other country and are not related to this website.
  • c30-bowwow.com does not collect customs duties or sales taxes at checkout and cannot predict what your specific charges will be. Please contact your local customs office for more information on your country's tariff policies.

Return Policy

*In principle, we do not accept returns except for defective products.

Cases in which returns are accepted

  • If the product is defective
  • In case of misdelivery

When returns (refunds) are not possible

  • In case of return (refund) for the customer's convenience
    (wrong size, different color from your imagination, you don't need it after all, etc.)
  • Order cancellation and exchange are not accepted.
  • If the item is damaged or deformed by the customer
  • In the case that the customer unilaterally returns the item without notifying us
  • If it has been more than 8 days since the product arrived
  • We do not accept returns of items without tags, labels, price tags, etc., as they are not defective.

Procedures for processing returns due to product defects

  1. Please contact us within 7 days from the date of receipt of the merchandise, attaching an image that proves the defect (an overall image of the merchandise and an enlarged image of the defect), along with the order number, the reason for the refund, and the relevant image.
  2. We will accept a return request once we confirm the product is defective.
    Please note that we will not be able to process returns or refunds if the item is returned without a return request and acceptance of the request.
  3. Please wait for us to contact you so that we can exchange the product for a good one of the same item or refund your money.
    Please keep the product and its package (box, wrapping plastic, etc.) as it was delivered, unless otherwise instructed.
    *Please note that if the package is lost, we will not be able to compensate you for the relevant product.

Notation based on the Act on Specified Commercial Transactions

Operating company
DITC Corporation
Name of person in charge of operation
Kenichi Gonmori
Postal code
150-0001
Address
3-27-9 Jingumae, Shibuya-ku, Tokyo
Charges other than the product price
Shipping fee will be charged in addition to the product price.
Time of delivery
We will ship within 4 days after receiving your order.
Payment Method
Credit card
Cash on delivery (credit card or cash) *Only for domestic shipments